Refund policy

Returns

We want you to love your cards. If you change your mind, you can return any unopened item in its original sealed packaging within 30 days of delivery for a full refund of the item price.

To start a return, email ace@vandacards.com with your order number. We'll reply with the return address and instructions. Please don't send items back without contacting us first.

Return shipping is paid by the customer, unless we sent the wrong item or it arrived damaged. Original shipping charges and any import duties or taxes are not refundable.

Damaged or defective items

If an item arrives damaged or has a printing defect, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement of the same item, or a refund if it's no longer available. You don't need to return the damaged item unless we ask.

Items we can't accept back

• Opened decks (the seal or shrink-wrap has been removed), unless they're defective
• Gift cards

Refunds

Once your return reaches our fulfillment center and we've checked it, we'll refund the original payment method. Refunds usually show up within 5 to 10 business days, depending on your bank.

Exchanges

Want a different deck instead? Return the unopened item as above and place a new order. That's the fastest way to get what you want.

Questions

Email ace@vandacards.com and we'll help.